Some time ago the stations VIVA, Comedy Central and Nickelodeon were switched from analog to digital television. In the first few weeks, the broadcasters expected a high volume of questions and complaints via social media.
We have taken over the editorial support of the social media channels of the broadcasters for the first few critical weeks. For this, we have designed a guide and an FAQ catalog to allow a quick response to user questions. In addition to the 24-hour editorial office, a support hotline took care of the telephone inquiries.